Hüsser & Palkoska AG
Sihlbruggstrasse 2
6340 Baar
If you have any questions or queries, please contact us at the following e-mail address info@volvo-baar.ch or by telephone on 041 761 49 55.
The protection of your personal data is very important to Garage Hüsser & Palkoska AG. In the following, we will show you what data we collect and for what purposes it is used. Your personal data will be protected to the greatest possible extent by means of suitable technical and organisational measures. Hüsser & Palkoska AG reserves the right to adapt this data protection declaration. You will find the respective update date at the end of this declaration. All personal data is processed in accordance with the Swiss Data Protection Act, as well as all other relevant legal provisions. Unless otherwise stated, the terminology corresponds to the terms used by law. For the sake of simplicity, the masculine form also includes the feminine or vice versa.
Personal data is any information relating to an identified or identifiable natural person (e.g. name, address or date of birth). In principle, you can use the website without providing personal data. Should the collection of personal data be necessary, this privacy policy will provide you with the necessary transparency.
It is important to us that our customers or website visitors understand what personal data we process from them. Data collection can take place in the following places:
1. website in general: via log files, cookies, analysis tools or plugins from social media or other providers, personal data is processed and collected;
2. newsletter or SMS services: a subscription to the newsletter or SMS services is based on your consent at the time of registration;
3. contact form: Personal data is processed when contact is made (e.g. questions or suggestions);
4. account on the website: To create an account, personal data is collected based on your registration;
5. user-generated content: participation in the forum or similar may require the processing of personal data;
6. web shop: We collect your IP address, information regarding the products and prices ordered, the order number, site-specific content, an email address, your name, delivery and billing address, a phone number, the order currency, delivery method and payment details;
7. competitions: Personal data is required to enter competitions;
8. general course of business: in the course of general course of business, we collect the necessary personal data.
9. we use video surveillance systems on our premises to ensure the security of our facilities and individuals. The recorded video footage is solely for security purposes and is handled in accordance with applicable data protection laws. Recordings are regularly deleted unless they are necessary for incident resolution or security assurance
10. we employ Geotracking technology in our replacement and demo vehicles to ensure that we can efficiently locate the vehicles in the event of theft or non-return. Your location data is exclusively used for these security purposes and only in the case of theft or when a vehicle is not returned
As far as permitted, we also take personal data from public sources (e.g. internet, commercial register, debt enforcement register or from the press).
First and foremost, personal data is only processed within the scope of our business activities (e.g. conclusion and execution of contracts or general business transactions). If we obtain consent for data processing, this serves as the legal basis (e.g. for the newsletter). Furthermore, processing takes place in order to fulfil legal obligations. In addition, personal data may be processed for the following purposes, which correspond to our legitimate interest:Provision of the website, apps or other platforms and the online offer for the users (incl. expansion or further development);Maintaining the course of business (e.g. IT environment, websites and apps). This also includes security measures such as visitor controls or internal accounting;Website optimisation, reach measurement, market research;Sending newsletters and / or advertising unless an objection has been made;Offering SMS servicesFor contacting (e.g. suggestions and questions, media or applications);Personalisation of the online offer and customer acquisition;Carrying out competitions;For reasons of data security (this also includes internal investigations);Enquiries or communication with third parties (e.g. applications, media enquiries);Assertion of and defence against legal claims (incl. proceedings before and with authorities).
In principle, personal data is only passed on to third parties with your consent or based on our legitimate interest. As a rule, data is passed on where certain services are provided by third parties (e.g. business partners, our service providers or similar). Furthermore, data may be passed on internally or handed over to authorities. All our partners take the protection of your personal data just as seriously as we do. Garage Hüsser & Palkoska AG therefore only chooses trustworthy partners who guarantee adequate protection of your data. Such cooperation only takes place according to our instructions and no personal data is sold for marketing purposes. A transfer to third parties may take place in the context of official or judicial orders to which we are obliged. In principle, data may be transferred to countries in which we or our service providers (e.g. server provision, etc.) are active. If there is no sufficient level of data protection in the destination country, we secure ourselves with corresponding agreements or the exceptions stated in the law (e.g. with your consent).
As a matter of principle, personal data is only stored by us for as long as is necessary to fulfil the respective purpose of the storage. Exceptions to this are the company’s own legitimate interest in longer storage (e.g. for tax reasons or because legal proceedings are imminent) or a statutory retention period which obliges us to store the data. If the purpose of storage has been fulfilled and there are no further reasons for storage, your personal data will be deleted or anonymised immediately.
You are granted the following data subject rights:
1. right of access: you may at any time request confirmation of what personal data we process about you and whether it is transferred to a third country;
2. right to rectification: you can immediately request the rectification of inaccurate or incomplete personal data we hold about you;
3. right to erasure: you may request the erasure of your personal data if it is no longer necessary for the purposes for which it was collected or if other legal standards do not prevent its erasure;
4. right to restriction of processing: the right to restriction of processing exists insofar as (i) the accuracy of the data is disputed by you, (ii) the processing is unlawful but you object to its deletion, (iii) we no longer require the data but you need it to assert, exercise or defend legal claims or (iv) you have objected to the processing;
5. revocation of consent: you have the right to revoke a given consent for one or more specific purposes at any time, provided that the processing is based on your explicit consent. This applies in particular to cases of direct advertising. Data processing carried out until the revocation is not affected by this. If you wish to exercise your right of objection, simply send an e-mail to info@volvo-baar.ch;
6. right to object: you have the right to object to the processing of personal data concerning you at any time on grounds relating to your particular situation;
7. right to data portability: you have the right to obtain the personal data you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller.
Only those who are clearly identified can exercise such rights. If your identity is not clear, we reserve the right to take steps to identify you (e.g. requesting a copy of your ID).
You have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence, your place of work or the place of the alleged violation. The Federal Data Protection and Information Commissioner (FDPIC) is responsible for Switzerland.
There is no obligation to provide personal data. Please note that certain parts of the website cannot be used if you refuse to provide personal data.
In the context of technical analyses, your personal data is sometimes processed automatically (profiling). Such automated decisions are made solely for evaluation purposes and are used for market research or personalisation of offers (e.g. personal advertising). No fully automated decisions are made within the scope of the ordinary business relationship.
We use cookies on our site. These are small files that are automatically created by your browser and stored on your terminal device when you visit our site. Cookies do not cause any damage to your terminal device, do not contain any viruses, Trojans or other malware, but serve solely to (re-)recognise your browser or your terminal device. However, this does not mean that we gain direct knowledge of your identity. The use of cookies serves, on the one hand, to make the use of our offer more pleasant for you. We use so-called session cookies to recognise that you have already visited individual pages of our website. These are automatically deleted after you leave our site. In addition, we also use temporary cookies that are stored on your terminal device to optimise user-friendliness. If you visit our site again to use our services, it is automatically recognised that you have already been to our site and which entries and settings (e.g. language) you have made so that you do not have to enter them again. We also use cookies to statistically record the use of our website and to evaluate it for the purpose of optimising our services for you. The temporary cookies are automatically deleted after a defined period of time. As a rule, this period is six months. However, we reserve the right to make other settings. The data processed by cookies is necessary for the aforementioned purposes to protect our legitimate interests. Most browsers accept cookies automatically. By using our website, you accept the use of cookies. However, you can configure your browser in such a way that no cookies are stored on your computer or a notice always appears before a new cookie is created. However, the complete deactivation of cookies may mean that you cannot use all the functions of our website.
With the tracking measures listed below and used by us, we want to ensure a needs-oriented design and the ongoing optimisation of our website. On the other hand, we use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimising our offer for you. These purposes are to be regarded as legitimate interests. The website www.volvo-baar.ch uses various services of Google Inc. from the USA. These include Google Analytics, Google Adwords, Google Tag Manager, Google Fonts and Google Maps. The respective data processing purposes and data categories can be found in the corresponding tracking tools. For the purpose of demand-oriented design and continuous optimisation of our pages, we use in particular Google Analytics, a web analysis service of Google Inc. (hereinafter “Google”; www.google.com) or comparable services. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services associated with the use of the website and the Internet for the purposes of market research and demand-oriented design of these Internet pages. Cookies from Google are used in this context. Under no circumstances will your personal data be transmitted. We only receive user and statistical data. The IP addresses are anonymised so that an allocation is not possible (IP masking). However, Google may use the data for its own purposes and may link it to other websites that are also tracked. Google only knows you when you are logged in accordingly. Any processing of personal data therefore takes place outside the responsibility of Garage Hüsser & Palkoska AG and in accordance with the respective data protection regulations of the provider.
Social media plug-ins are used on our homepage (Facebook, Youtube or Instagram, etc.). The respective operator thereby receives the information that the corresponding page of our website was accessed by the respective visitor. In each case, we only receive anonymous user and statistical data without any identification. Any processing of personal data therefore takes place outside the responsibility of Garage Hüsser & Palkoska AG and in accordance with the respective data protection regulations of the provider.
Our website uses an SSL certificate to encrypt the data to be transmitted (channel encryption). By integrating the encryption certificates, we can enable so-called transport encryption. This protects the communication from unauthorised access by third parties. Passwords and other sensitive data are additionally protected from external access. Garage Hüsser & Palkoska AG is very concerned about guaranteeing data security. However, please note that there is no such thing as absolute protection.
Privacy policy status: September 2023
